Terms of Service

Last updated: 1 May 2026

These Terms of Service ("Terms") govern your access to and use of Krrivo's services. By using Krrivo, you agree to these Terms. If you do not agree, do not use the service.

1. The service

Krrivo provides software that lets clinics automate patient conversations on WhatsApp, including appointment booking, reminders, and answering common patient questions. The service may evolve over time and features may be added or removed.

2. Eligibility

You must be a healthcare provider or authorized representative of one, at least 18 years of age, and able to enter into a binding contract under applicable law. By using the service, you confirm you meet these requirements.

3. Clinic responsibilities

As a clinic using Krrivo, you agree to:

• Provide accurate clinic information (name, address, hours, fees, doctor details).
• Obtain appropriate consent from patients before using their phone numbers in the service.
• Comply with all applicable laws including those related to medical practice, patient privacy, and electronic communications.
• Not use the service to send spam, marketing without consent, or any unlawful content.
• Pay any agreed-upon fees on time.

4. Acceptable use

You agree not to:

• Use the service to deceive, defraud, or harm patients or third parties.
• Attempt to reverse engineer, copy, or interfere with the service.
• Use the service to provide medical diagnosis, treatment, or emergency response — Krrivo is not a substitute for professional medical care.
• Violate Meta's WhatsApp Business Policies or any other policy of underlying service providers.

5. Patient communications

Krrivo sends and receives messages on the clinic's behalf. The clinic remains responsible for the accuracy and appropriateness of all communications. Patients may opt out at any time by replying "STOP" or contacting the clinic directly.

6. Fees and payment

Pricing is set out in a separate agreement or order form between Krrivo and the clinic. Fees may include a monthly subscription, per-message charges passed through from WhatsApp, and one-time setup costs. Late payments may result in suspension of service.

7. Intellectual property

Krrivo and all related software, content, and trademarks are the property of Krrivo or its licensors. The clinic receives only a limited, non-exclusive, non-transferable right to use the service while their account is active. Clinics retain ownership of their own data.

8. Service availability

We aim to keep Krrivo available at all times but do not guarantee uninterrupted service. Maintenance, third-party outages (including WhatsApp), or unforeseen issues may cause downtime. We will work to restore service promptly when issues occur.

9. Disclaimers

Krrivo is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

Krrivo is a tool to assist clinic operations; it is not a medical device and does not provide medical advice. Clinics are solely responsible for clinical decisions.

10. Limitation of liability

To the maximum extent permitted by law, Krrivo's total liability arising from or related to the service shall not exceed the amount paid by the clinic to Krrivo in the three months preceding the event giving rise to the liability. Krrivo is not liable for indirect, incidental, or consequential damages.

11. Termination

Either party may terminate the agreement with reasonable notice as outlined in the order form, or immediately for material breach. Upon termination, the clinic's access to the service ends, and we will assist in reasonable data export within 30 days.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to clinics with reasonable notice. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lucknow, Uttar Pradesh.

14. Contact

For questions about these Terms, contact:

Krrivo
Email: support@krrivo.in
Lucknow, Uttar Pradesh, India